Wig Booking Policy
* Due to the nature of the service & products involved, it is important that all details are accurate and you are the card holder as contact will be made for confirmation.
* While detailed descriptions are available on the website, any further details customers wish to express can be done so with additional information or can be sent via email.
* When placing an order, please track the delivery for peace of mind. Ama. P HQ will not be held responsible for any lost or stolen parcels. For extra security, a pre paid return label which can be sent via email.
* Personal deliveries is also an option during check out and can be discussed further via email.
* Once the order has been placed and all information has been received, a confirmation email will be sent in acknowledgment.
* Turnaround can be altered by postal delays and work load. Once the order has been received, work will commence 24hours later, and can take up to 5-7 business days to be returned. Anything over this time frame, contact will be made to state new arrival date of parcel.
* Colour services will require an additional consultation once parcel had been received. This may be due to altering the desired look suitable for the the wig.
* If the final product is not to the customers satisfaction, Ama. P HQ will be more then happy to rectify free of charge if sent back within 5 business days. Delivery charges may apply.
* One to one fittings of wigs/ hair replacement systems can be arranged via email. This includes cutting and/ or styling which will be an additional cost. Travel cost may apply.
Events Booking Policy
* Please enquire for your styling needs through the enquiry form and/or email. Please state as much information as possible to complete your booking.
* A 50% deposit must be made at the time of booking to secure your requested date. Unable to do so, will not confirm your booking, All deposits are non- refundable.
* A blow-dry service will approximately take 30-45mins depends on length and thickness. Hair- ups and styling service will approximately take 45mins-1hr depending on length and thickness.
* For blow-dry services it is recommended that hair be washed and ready for appointment, for Hair-ups and styling 48 hours before appointment.
* Start times before 9am & Travel costs may apply which will be calculated during the booking process.
* To cancel your appointment, please give 24hours notice.
* To reschedule your appointment, please give 48hours notice.
Bridal Booking Policy
* Please enquire for your wedding day through the enquiry form and/or email. Please state as much information as possible to complete your booking.
* A £150 deposit must be made at the time of the booking to secure your date. Unable to do so, will not confirm your booking. All deposits are non- refundable. The deposit will be deducted from the final quote.
* 4 weeks before the wedding date, A full payment of the final quote will be required. If there happens to be a cancellation within this time, a £100 cancellation fee will be charged.
* Rescheduling your wedding date can be accommodated within a reasonable time of up to 2 months before original wedding date. Rescheduling the new wedding date will require an additional booking deposit of £50 which will be deducted from the final quote.
* Booking a trial will be an additional separate cost & must be made in full to secure this service. The Bridal trial will approximately take 2-3hrs, trialling 2-3 styles. Bridesmaids trials will take approximately 1-2 hrs, trialling 1-2 styles.
* It is recommended that hair be washed 48hours before the trial appointment and also for the wedding day.
* Any additional wedding guests can be arranged depending on the size of the wedding via email.
* It is recommended that a trial is done 3-6 months prior.
* To cancel or reschedule your trial, please give 48hours notice, unable to do so will result in a 50% charge of the total amount.
* Bridal Bookings can be made 1 year in advance.
* If bridal party is over 4 bridesmaids, an additional Stylist may be required. Recommendations can be given.
* Start times before 9am, travel costs and possible accommodation fees may apply which will be calculated during the booking process.